Customer Service

Returns and Exchanges
If you are not 100% satisfied with your purchase and it is within 30 days of delivery, and the product was sold from existing stock, we will accept the return of the working item in the same condition and packaging it was received subject to a 20% restocking fee. If a product was purchased specifically to fill your order and was not available in our inventory at that time, it is non-returnable. Customer is responsible for any freight charges on all returns. All sales are final.

Completeness
Each box contains a PACKING SLIP indicating what is in the box. It is the customer's responsibility to check the items received against the pack slip, and notify NW Remarketing regarding discrepancies immediately upon receipt of the equipment.

Condition/Warranty/Exchange
We sell used, unused in original box, and new equipment. Used products carry a 30-day warranty, with one year warranties available. Warranty covers DOA equipment or equipment failing to perform to manufacturers specifications. Warranty does not cover misuse and/or damage due to improper installation and/or operation of the equipment. No item can be returned without prior authorization. We will repair, exchange, or refund the equipment under warranty within 5 working days after its receipt at our warehouse. All equipment is subject to prior sale.

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